You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day (7 working days) from the date you place your order, providing your goods have not already been processed. To cancel your order you must notify us in writing, either to firstname.lastname@example.org quoting your name and order reference or by post. If the goods have been dispatched then please follow our returns policy as detailed below.
Only for non-customised item:
If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit or debit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver to your area.
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.